Frequently asked questions

Payment & Pricing

What currency are your prices quoted in?

All prices on the site are in U.S. dollars.

How to Pay with Cash on Delivery (COD)


To pay with Cash on delivery its as simple as 1. ordering & confirming your order by responding to our email or calling us 2. Order Ships 3. You pay USPS mail man with a money order made out to HRP or cash and voila! As simple as 1,2,3,4 and you have your product in hand.  For additional information see our Cash on Delivery Payment Page.

Any payment type restrictions in place?

Cash on Delivery is a service that is only offered to customers that reside within the United States. If you place an order and select COD by error from a country outside the United States your order will be cancelled and we will notify you.  We have put in place certain blockers within our site to restrict payment type based on geographical location, however, it is not full proof and may still allow users from outside the United States to select COD as a payment type. If you experience this please notify us and we will advise our tech team to investigate. [ NOTE THIS SERVICE IS NO LONGER BEING OFFERED ]

Credit Card Payment is a service that is offered to all we do not have any restrictions in place. Our payment processor is located in the United States, as such, we have noticed that some international cards are being automatically declined. We are currently investigating the problem with our banking partners. Thank you for your patient. If your card is declined please use alternate payment method such as Bitcoin payment.

Bitcoin Payment is a service that is available to all. Bitcoin a crypto currency payment solution is a secure method of paying. We have a complete explanation on how to sign up for wallets and use bitcoins to make a payment.

Bitcoin Payment / Refund

Q: How do I make payments using Bitcoin ?

A: Please visit our step by step guide on how to purchase Bitcoins and make a purchase with them on our site.

Q: Can you refund via Bitcoin if I made my purchase through Bitcoin?

A: We can. We need you to provide us with your Bitcoin Wallet address. Refunds will be issued in partial or full depending on the circumstance, subject to our terms and conditions found on our return/refund page.

Q: Do I get 10% off when paying with Bitcoin for wholesale orders ?

A: Our payment promotion of 15% off when you pay by Bitcoin is exclusively only applicable to retail orders. This promotion excludes any wholesale orders.

Why are you not allowing different shipping and billing addresses?

We have been subjected to an increasing amount of fraudulent orders.

We came to the conclusion that the problem was that we allowed different shipping and billing addressses. People using different names from the card issuers name and a lieu of other methods. Kids using parents cards or neighbours stealing their neighbours card information and buying easily tradeable and sellable goods. Even people using the card holders name but with different shipping addresses.

Every charge back is a threat to our very survival as a business. A typical merchant needs to keep chargebacks below 1% to keep merchant processing capabilities.

We have had to put a complete stop in allowing different billing and shipping addresses and we will not send under any circumstances to hotels, and motels.  We will not send to names of people who are not the card holders. If your 18 and a normal person this should not be a problem, this is America even your debit card doubles up as a debit.

If you have a long history with us and no prior history of charge backs we may make exceptions. Please add a comment in the note section or call or email us with your request.

E-check Payments

Q: How does e-check work?
A: The process is quite simple, on your end all you need is to get a check and input the appropriate information. 

Q: How long is the processing time?
A: We first run your numbers through a verifier to ensure that the numbers are correct. Once we deposit the check it could take anywhere from 5-7 business days to clear a check. The larger the check the longer we hold the funds to ensure that the check does not bounce. 

Q: Do you have a maximum that you allow for e-check?
A: For security and fraud prevention reasons we do accept payments above $300. Any payment above that amount will need to be made by Bitcoin/Litcoin (crypto payments).  

Q: What happens if I place an order above $300 by e-check?
A: We will advise you first and work with you to adjust the order, but ultimately the order will be cancelled. 

What methods of payment do you accept?

We accept credit and debit card payment, as well as Bitcoin/LitCoin/BitcoinCash Payments and money orders [contact us before sending money orders].

Is your site secure for shopping?

All personal information collected on this site is kept strictly confidential and secure, as described in our privacy policy. All payment processing is conducted on verified secured servers, with 256 bit encryption. It is our goal to do everything possible to allow you to shop on our site with complete safety, security and privacy.

Why was my Credit Card declined ?

First make sure that all of your information is entered correctly.

1. Make sure your billing address is entered correctly. All address fields must exactly match the information you provided to your credit card company or issuing bank.

Note: You may ship to a different address than your billing address.

2. Make sure the card verification (CV) number you entered is correct. This is the three digit number on the back of your card.

If you continue experiencing difficulties with your credit card, contact us.


Where are products being shipped from?

All our products are shipped from Idaho Falls, ID, USA. For our address information please visit our contact page.

Do you ship internationally?

No, we do ship outside of the United States.

Product restrictions exist for certain products like Salvia and Kratom and we cannot ship to certain countries outside of the United States. For a complete list of restrictions in place due to the local laws. Check out this page for a complete list of countries where Salvia divinorum has been made illegal.

Do you charge for shipping?

United States: Yes, we do charge for shipping and costs may vary based on weight. All orders are shipped via USPS (United States Postal Services). Shipping time frame depends on your distance from our warehouse, which is located in Idaho Falls, ID. Shipping delays may occur as a result of operational interruption such as weather and labor disruptions. We are not in a position to make any special requests to USPS. Allow 3-7 business days to receive your package. We do not guarantee arrival date of packages. Once your order is shipped you will receive a tracking number via e-mail which you can use to track your package on

Other shipping options such as Priority Mail are available which are subject to a charge based on a fixed cost, which is calculated based on current USPS postage fees. Estimated time of arrival once order ships: 2-4 business days.